A major holiday booking site is offering help to tourists who’ve had their hotel booking cancelled as Sonder goes bust.
Short-term rental service Sonder filed for ‘Chapter 7 liquidation’ on Monday following the end of a deal with hotel giant Marriott.
Afterwards, countless customers found their upcoming accommodation bookings cancelled and others were asked to leave their hotels early, mid-stay.
Fortunately, lastminute.com has launched a new discount code to help those in need of somewhere new to stay.
As of yesterday (November 12), the holiday booking site is offering travellers an emergency booking voucher.
They simply have to type LMRESCUE50UK or for customers in Europe, LMRESCUE50EU to get £50 off a booking on lastminute.com.
What’s more, the platform is offering a Book Now, Pay Later option to help out those who might not have the funds just yet.
The deal is available until November 19 and is only eligible for bookings over £500.
Fortunately, lastminute.com has launched a new discount code to help those in need of somewhere new to stay
It can be applied to any date, with no restriction on when the stay takes place.
Reigo Eljas, Director of lastminute.com, said: ‘Travel plans suddenly falling through, especially so close to a trip, can be extremely unsettling.
‘As a brand built around helping people secure great holidays at short notice, we want to support travellers facing this disruption by making it as easy as possible to rebook securely.
‘Alongside our competitive last-minute rates, we’re offering an additional discount and Book Now, Pay Later option to help ease both the uncertainty and financial pressure during what is already a stressful situation.’
Irishman John Behan had a trip booked for November 21 with his British wife Alix to celebrate her 40th birthday, their 10-year anniversary and their son’s 16th birthday.
He described the customer service from Marriott as ‘rude, wrong and disappointing’ in a post on X.
The family had booked Sonder Henri on 24 and on November 9, received a ‘blunt’ email explaining it was cancelled because of the situation.
‘I thought it was obviously a prank, some sort of kind of scam,’ John told the Daily Mail.
They simply have to type LMRESCUE50UK or for customers in Europe, LMRESCUE50EU to get £50 off a booking on lastminute.com
When he called Sonder’s customer service he was greeted with a message saying to contact Marriott Bonvoy.
‘What was more frustrating is when you contact Marriott Bonvoy, they were telling us to contact Sonder,’ John explained.
After the refund responsibility being passed between Sonder and Marriott, John was told to go through his card provider.
‘It’s a bit of a weird predicament that they’ve left, a horrible predicament actually, because we’re left now with flights booked and there’s no money in my account to book accommodation,’ John said.
He is now hoping to get a refund through his debit card and has contacted his travel insurance provider.
If he can’t get the funds, John is even considering borrowing from a family member so they can book a hotel. ‘Even that at the minute is looking difficult because it’s so expensive,’ he added.
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