The mother of a six-year-old with a ‘severe’ nut allergy has issued a warning after Ryanair served nuts on a flight they were on, despite knowing her son is allergic.
Ryanair passenger Sarah Moore reportedly told staff at Belfast International Airport that her son, Teddy, has a nut allergy while checking in to her Portugal-bound flight in August.
She claimed that during the flight, passengers were served Snickers bars and packets of peanuts.
Sarah told in-flight staff members about her concerns but claimed no notice was issued, which ‘panicked’ her.
An hour before landing, Sarah noticed her son’s eyes were red and puffy, so she gave him his antihistamines.
‘My husband just had to sit with an EpiPen the whole rest of the flight, just in case,’ she told the Belfast Telegraph.
While Ryanair claim they ‘cannot guarantee a peanut-free aircraft’, the airline advises customers to inform stewards when boarding.
According to Ryanair’s policy, passengers are notified about allergies in the pre-flight announcement and advised that nut products will not be sold and should not be used for the duration of the flight.
A mother has spoken out against Ryanair after claiming products containing nuts were served during a flight she was on with her six-year-old son with a ‘severe’ allergy
As a way of testing the four stewards, Sarah’s husband, Aaron, asked them for nut-based products, which were apparently handed to him.
Because the flight was so crowded, Sarah avoided taking her son to the bathroom out of fear of triggering an allergic reaction.
She warned that there would have been ‘deathly consequences’ if her son, or any other child aboard, had an airborne nut allergy.
A spokesperson for Ryanair said: ‘This passenger booked to travel from Belfast to Faro (15 Aug), notified crew of her son’s nut allergy when boarding.
‘During this flight, this passenger reminded crew of her son’s allergy whereby all nut-containing products were immediately removed from service.’
It comes as a couple with a deadly nut allergy claim they were ‘forced off’ a flight after crew members apparently refused to stop giving out cakes containing almonds.
Pretoria Drever, 22, and Rhonan Kelly, 25, boarded a KLM flight on October 25 to Amsterdam.
The trip to the Netherlands was to celebrate their recent engagement and Rhonan’s 25th birthday.
Because the flight was so crowded, Sarah avoided taking her son to the bathroom out of fear of triggering a reaction
Both are severely allergic to nuts, including peanuts, and Pretoria claimed she notified the airline via an online form.
She even made sure to get to Edinburgh Airport two hours early to alert staff, too.
However, when the couple boarded the plane they claim the airline refused to stop serving nut products, including a complimentary banana loaf topped with almonds, or issue a passenger announcement.
Instead, they were allegedly told to leave the plane or risk the journey as there were EpiPens on board.
Pretoria has an airborne allergy and the couple say they felt ‘backed into a corner’ and ‘humiliated’.
In the end, they felt they had to get off the plane and miss out on their £700 holiday.
A KLM spokesman apologised for the couple’s experience and said: ‘We understand how serious nut allergies can be and how distressing this situation must have been for them.
It comes as a couple with a deadly nut allergy claim they were ‘forced off’ a flight after crew members apparently refused to stop giving out cakes containing almonds. Pretoria Drever and Rhonan Kelly (pictured) boarded a KLM flight on October 25 to Amsterdam
‘When a passenger informs our crew about a nut allergy, we can make an onboard announcement kindly requesting fellow passengers to keep nut-containing products sealed for the duration of the flight.
‘However, we cannot control or prohibit other passengers from consuming products that may contain nuts during the flight.
‘While we do our utmost to support passengers with allergies, we unfortunately cannot guarantee a nut-free environment on board.
‘We regret that Mr Kelly and Ms Drever felt they had no choice but to leave the aircraft, and we understand their disappointment.’
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