A Ryanair passenger claimed the airline only offered him £50 after he discovered his check-in bag and its contents – worth £1,500 – ‘ripped to shreds’ at the airport.
Daniel Sakal, 34, from Essex, arrived at London Stansted Airport on 4 September, after a work trip to Nice, in France.
The wedding photographer waited around 40 minutes in the baggage reclaim area for his duffel bag, but was eventually forced to speaked to a Ryanair attendant after it failed to appear.
According to Daniel, the staff member spent a further 20 minutes looking for his luggage before widening the search across other conveyor belts.
To Daniel’s shock, the employee eventually returned holding the remnants of his bag – which looked, he said, as if it had been ‘dragged down the runway.’
He said: ‘We went back and forth for ages and she eventually found it and it was shredded. She was really shocked, she was like ‘I’m so sorry, I’ve never seen anything like this before.’
‘”I was like, ‘What do I do, what happens now?’. I was really angry at the beginning when they brought it over and I just tried to calm myself down.’
Shocking photos taken by the passenger show the extent of the damage, including clothes, underwear and new shoes torn to shreds.
Daniel Sakal, 34, from Essex, arrived at London Stansted Airport on 4 September, having returned from a work trip in Nice (Pictured, with his wife)
The wedding photographer waited around 40 minutes at the baggage reclaim area for his checked duffel bag, but was eventually forced to fetch a Ryanair attendant after it failed to appear
To Daniel’s shock, a Ryanair employee eventually returned holding the remnants of his bag – which looked, he said, as if it had been ‘dragged down the runway’
A drone controller and extension lead he used for work also appeared to have been left significantly damaged.
Daniel said the £200 bag was a gift from his wife and the total amount of the damaged is £1,500.
The photographer, whose belongings were spilling onto the floor, said he was given a bin liner to carry the fragments home.
He explained: ‘All my stuff was falling out, it was a bit embarrassing, all my boxers and underwear were on the floor at Stansted airport. I was in a bit of shock. A lot of people were looking and all my stuff was falling out.
‘I had a brand new pair of shoes, I had lots of clothes and shirts, my drone controller, for some reason I threw it in there, I had this extension lead I use for work, an overly expensive toothbrush that was smashed to bits.
‘I had to write down all the things that were damaged and take photos of everything, she handed me a big bin bag to put all my stuff in and then I left.’
After sharing the photos to social media, stunned users suggested Daniel’s bag had been ‘dragged under the plane along the runway.’
One person wrote: ‘Dear lord! Did they drag it along the runway under the plane?! That is terrible yet I am not surprised from Ryanair!’
Shocking photos taken by the passenger show the extent of the damage, including clothes, underwear and new shoes torn to shreds
A drone controller and extension lead he used for work also appeared to have been left significantly damaged
Daniel said the £200 bag was a gift from his wife and the total amount of the damaged is £1,500.
Another said: ‘This is awful and could happen again to anyone of us! What the hell happened to your toothbrush! I’m sorry you’re having to deal with this.’
But when Daniel contacted Ryanair to demand compensation, they’d allegedly only offered him £50 – the same price he’d paid to check-in his bag.
He said: ‘I filled out all the forms as soon as I got home. I hadn’t heard anything and the first correspondence I had was today offering me £50 as compensation which is mental, it’s such an insult given how much damage they’ve caused to my stuff.
‘It was a brand-new bag my wife had just bought me. It was all nice clothing, expensive stuff, way more value than £50. They’ve offered me less than what it costs to have a checked bag.’
After sharing the photos to social media, stunned users suggested Daniel’s bag had been ‘dragged under the plane along the runway’
But when Daniel contacted Ryanair to demand compensation, they’d allegedly only offered him £50 – the same price he’d paid to check-in his bag
Daniel, who claimed he had to send five follow-up emails to Ryanair before he received an initial response, now wants the airline to be held accountable – and is hoping for an apology at best
At the time, London Stansted maintained the issue was for Ryanair, while Ryanair said third party baggage handlers at Nice Airport were responsible for the damage – though they refused to outline how they knew this to be the case.
Daniel, who claimed he had to send five follow-up emails to Ryanair before he received an initial response, now wants the airline to be held accountable – and is hoping for an apology at best.
He said: ‘It’s only stuff. The main thing is they need to be held accountable, I haven’t even received an apology, my bag has literally been shredded. I had no issues going out, the bag was all good, it was the flight back when things started to unravel.’
Ryanair told the Daily Mail: ‘Baggage handling at Nice Airport is provided by a third party (not Ryanair) but is paid for by Ryanair.’
Nice Airport and London Stansted Airport have been approached for comment.
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